Steps to take for your listing in case of emergencies and disasters

Here’s what you will need to do when there is a disaster in your location

Depending on where you are in the world, you can be more susceptible to the forces of nature than others. For example, tropical storms and typhoons are usual in popular destinations like Hong Kong, Taiwan, Japan and the Philippines, between June to October.

While it’s always good to take note of seasonal storm forecasts, there may be other forms of emergencies that are not natural disasters, and that may hit us unexpectedly. An example would be terrorist attacks, or a government state of emergency, where there might be an urgent need to close a destination to tourists for a stipulated period.

All of the above may affect your ongoing and future bookings. While you can rest assured that our team will be as supportive as possible to assist both yourself and our travellers, there are also some immediate steps you can take to minimise any potential damage to your business.

1) Hide your listing

If your property is affected, or you have not had an opportunity to determine any damage, consider hiding your listing so that you do not have to worry about fielding new inquiries and booking requests you may have to decline.

Once you know the state of your property and can accept bookings again, you can unhide your listing so that it appears in search results again.

To hide a listing:

  1. Log in to your account.
  2. Go to My Listings
  3. Select Hide Listing via the toggle button beside each property.

2) Block your calendar

Blocking your calendar is the ideal way to ensure travellers are not inquiring about, or requesting a reservation for days your property is not available for rent.

P.S: This is also useful for when you are planning for any renovation or repair work to your property.

To block dates:

  1. Log in to your account.
  2. If you have more than one listing, click on Update Calendar on the listing(s) you want to edit.
  3. Click the Date Range field and enter the dates your rental is not available.
  4. Click on Availability drop-down field below it.
  5. Select ‘Unavailable’
  6. Click Set.

3) Assess your current reservations

If you have reservations that are impacted, please contact our Customer Support team immediately so that we may assist you.

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