Early arrivals and flight delays occur very often these days and they often cause major inconvenience to not only travellers but also homeowners like yourself.
We recognise that requests for early check-ins and late check-outs happen frequently as travellers try to maximise the time they spend at their chosen holiday destination. However, it does put homeowners in a difficult position – you are trying your best to accommodate, but sometimes it simply is not possible to get your home ready to welcome them especially during the high season.
How can we better anticipate and manage these requests in order to provide the best possible experience for our travellers? Read on for some useful tips!
Avoid the Avoidable
You can take a few critical steps to manage guests’ expectations and be upfront about your Check-in and Check-out times by:
- Updating this information under your House Rules
- Including a reminder in your welcome message upon booking confirmation
- If you can afford to be flexible, indicate this in your message and request for guests to indicate special check-in/out requests in advance
Having said this, there may be times when a change of plans is unavoidable due to weather, traffic and general travel delays. In such situations, it’s always best to have a few contingencies up your sleeves!
If your home is not available yet because you are still turning over, or you still have previous guests are still in the property who have not checked out, we recommend considering the following actions:
1. Luggage storage
Luggage storage is the ultimate life-saver for many guests especially those who travel from another region and/or in groups. More often than not, they will have plenty of heavy luggage accompanying them. Providing a way to stash their luggage securely is a nice gesture for your guests that will be very much appreciated. While waiting for the check-in time, guests are free to do whatever they want, which brings us to the next point…
2. Recommendations on What to Do
It might be your guests’ first time visiting the city and there will be a lot of things for them to discover! Instead of making them wait for their HomeAway to be ready, you can provide them with a list of what the vicinity has to offer. Traditional market that is unique to the city? Put it in. Small cafe or restaurant offering your favourite local dishes? Put it in. A shop selling local stamps or souvenirs? Put it in!
Recommendations from you are more sought-after than recommendations available online – after all, locals really do know best. This will allow them to kill some time while waiting for their HomeAway to be ready.
3. Place to Freshen Up
After a long, jaded flight, freshening up seems like a necessity. If you have other properties available nearby, do consider offering the bathroom for the guests to have a quick shower. If not, there could potentially be a public bathroom nearby. For example, in Singapore, there are public swimming pools available scattered all around the country. The entrance per person costs around $1.30 – $1.70 which includes the use of the bathroom. Consider letting your guests know of the availability of such public amenities.
4. Digital Door Lock
While some owners prefer to greet their guests personally, there are also times when you are just not available to welcome them in person, despite your home being ready for check-in. Digital door locks come in handy in such instances as you can allow your guests access remotely, via a unique code. If you are afraid that it might come across as being not welcoming, consider writing a welcome note. Place this note on the bed and your guests will definitely appreciate them. For security issues, you should refresh the codes after the guests have checked out. Easy peasy!
You can play a big role in helping guests start and end their holidays on the right note, which makes for higher potential of converting them to returning guests!